1. Privacy Statement
Welcome to www.claritin.ca (the "website"), administered by Bayer Inc. ("Bayer"). This website is intended for Canadian residents only and is subject to all applicable Canadian laws.
This Privacy Statement outlines how personal information about you is collected, used, disclosed and otherwise processed by Bayer with respect to your use and interaction with Bayer via this website as well as through other online activities involving Bayer products and services (“Services”). This Privacy Statement also applies to the personal data we collect offline, such as when you call us or interact with Bayer in person, such as at an industry event or at a place of business.
2. What is Personal Data?
Personal data is information about an identifiable individual. Personal data does not generally include business names and business contact information used in a commercial context.
3. Consent to Collection of Data
In cases when personal data is provided to others to provide you products or services you have requested, or for other purposes you have authorized, we rely on technical and organizational means to assure that applicable data security regulations are followed.
4. How does Bayer Collect Personal Data?
Generally, we only collect personal data when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. If you do not want your personal information collected, do not provide it to us.
5. What type of personal data does Bayer collect?
Examples of personal data we collect and use are:
- Contact information, such as full name, email address, telephone number and mailing address
- Usernames and passwords
- Business and professional information, such as title, practice, specialty, education, certification, accreditation, association
- Expertise and special interests, such as degrees, therapeutic specialty, specific disease expertise, practice setting, years of practice, department
- Banking and other information as required to pay honorariums and make travel arrangements
- Demographic information including age, gender, images and videos
- Consumer and professional preferences and comments, including with respect to Bayer Services
- Clinical trial data, including demographic, medical and health information of patients
- Data that must be reported to Health Canada and other regulatory bodies
- Sensitive health and patient data provided to Bayer through adverse event reports, recalls or other notifications
- Information submitted through Bayer chat boards, health centers, consumer and professional contact forms and call lines
- Information you provide when you contact us, provide feedback, make a complaint or other inquiry
6. How do we use the data?
The data we collect will be used for the purpose of supplying you with the requested Services or for other purposes for which you have given your consent, except where otherwise provided by law. For health care professionals, researchers, scientists and other professionals, the information we collect is primarily to continue and improve our client relationship with you. The information collected assists in maintaining our client relationship management databases, including with Bayer Global. Other purposes may include:
- Creating and managing your user account
- Providing our programs, clinical trials, research programs and events
- Providing you with approved medical or scientific information
- Administering travel arrangements to industry events provided by Bayer and our partners
- Meet our obligations required by applicable laws, i.e. reporting to Health Canada, enforcing our terms
- Analyze the accuracy and effectiveness or our website and Services, including administer, troubleshoot and enhance the website and Services
- Analyze data, identify trends and issues and create statistical reports
- Administer contests, promotions and surveys
- Test and analyze our Services for efficacy, safety and enhancements
- Establish and maintain our business relationship with you
- Responding to inquiries, complaints and other communications
- Identifying the unauthorized external transfer of our data assets (including intellectual property) from within Bayer
The data we collect will also be used to improve the content of our website, and may be used to contact you via e-mail or by regular mail, to provide you with information that we believe to be of interest to you, process and store the information provided so that we are able to better understand your needs and how we can improve our products and services and to provide you with health-related information or services that we believe would be of interest to you. See “Your Options” to learn what choices you have.
7. Does Bayer share or disclose personal data?
Bayer may share and disclose personal and technical data in the following circumstances:
Bayer Network: Bayer is part of the Bayer Group - a global company. Bayer may transfer any information received to one or more of its affiliated companies in other countries and regions of the world. We do not sell or transfer the information you send to us to others outside of our company.
Service Providers: Like many businesses, Bayer uses third party service provides to assist in administering and providing the website and our Services. Providers assist Bayer in data storage and security, website hosting, marketing, customer service, mailing, etc. Your personal data will not be passed by our service providers for use by third parties in any form whatsoever, unless we have obtained your consent or are legally required to do so.
Legal Requests and Obligations: Bayer may disclose personal data when required by law, such as to respond to court orders, subpoenas or other legal processes by authorities with jurisdiction. Bayer may disclose data to meet its obligations to health and drug regulators.
Business Transfer: Bayer may transfer or assign your personal data as a result of, or in connection of a merger, consolidation, change in control, transfer of assets, bankruptcy, reorganization, liquidation or other business transaction.
8. Where is Data Stored?
The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us.
Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States and Europe, whose data protection laws may differ from the jurisdiction in which you live. Subject to applicable laws in such other jurisdictions, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
9. How long is Data Retained?
We only retain personal data for as long as is necessary for us to render a service you have requested or to which you have given your consent, except where otherwise provided by law (e.g. in connection with pending litigation).
Like many websites, Bayer automatically collects technical data when you visit and use our website.
- Persistent cookies: may be used if you log on to restricted areas of our website to remember who you are. No personal data is stored on your computer.
- Session cookies: may be used for anonymous identification of a website visit for technical purposes only. Session cookies are stored only temporarily during the browsing sessions and are deleted once the browser is closed.
The data we collect could include information like region, age range, demographic, language, etc. to be able to provide you a more personalized experience and deliver content more relevant to your interests. While we do leverage the information we collect in aggregate to deliver more relevant advertisements and offers to you on other third party websites as you navigate the Internet, we do not share your personal information with any third party vendor or website owner for their own marketing purposes.
Most browsers are set-up to accept these cookies automatically. In addition, you can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer.
IP Addresses: We may collect your IP address when you visit our website to help us diagnose problems with our main computers, to administer the website and system, to report aggregated information to our partners, to assist in marketing practices and to audit the use of our website. We do not normally link IP addresses to anything personally identifiable. In limited circumstances, we may use IP addresses to help us identify you when we feel it is necessary to enforce compliance with our General Conditions of Use or to protect our Services, website, users or others.
Analytics: Bayer uses third party analytics service providers, such as Google and others, to help better understand how visitors use our website. These technologies may record information such as how often you visit our website, which pages and features you frequent, aggregated use and performance data. This data may be aggregated and analyzed to help Bayer provide you with a better online experience.
Last updated: February 21, 2020